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- Check in time is available from 2pm, early check in is by arrangement. Check out time is before 10am, late check out may incur additional charge.
- Guests are required to show a photo ID and credit card upon check-in.
- All rooms are not allowed pets.
- All rooms are Non-Smoking, in the event of someone having smoked in the room we will engage a specialist cleaning company. We will reserve the right to charge such costs and any resulting loss of income to the registered guest.
- Credit card guarantees: Online reservation require authorization of a credit card deposit/withdrawal. Guests are required to show a photo ID and credit card upon check-in.
- Payment: Payment upon Check in, all other charges must be settled on departure unless previous arrangement has been made. We accept Cash, Visa, Master card, EFTPOS.
- Change in reservation term: Any change in reservation term will be treated as a new booking and additional charge may apply. Any extension to a booking is subject to availability of rooms.
- Cancellation Policy: Any cancellation received within 3 days prior to arrival date will incur the first night charge. Failure to arrive at the motel will be treated as a No-Show and will incur the first night charge.
- Strong smelling food: The cooking of strong smelling food is not permitted in our motel units in order to avoid lingering odours that may be offensive to subsequent guests. In the event of strong smelling food odours in the unit, we reserve the right to charge cleaning costs of up to NZ$200 plus recovery costs and any resulting loss of income to the registered guest.
- Damage/Loss or Theft from unit will incur a charge to credit card of registered guest.
- Lost of Key or Failure to return keys will incur NZD $20 charge.